Support Features

Host Geek offers unmatched versatility in Customer Support. We make it easy for you to get in touch with us about anything.

So if you want to talk to us your way you can… Whether it be Live Chat, Phone, Email or Ticket support we’ll be here waiting to help you.

Host Geek offers quality, reliability and great customer service. We are committed to customer service to ensure your needs are met. We value feedback and actively engage our customers to communicate their suggestions and complaints.

Customer Support

• Many options available including; Live Chat, Email Support, Ticket Support, Phone Support.
• 1 Hour Response time to all email & ticket support requests.
• 4 Hour resolution time unless raised to higher support level.
• Feature packed Client Portal.

Client Portal | Pre Sales Contact | Network Issues | Web Hosting Tutorials

We’ve outlined how you can benefit from our many contact and support options below:

Client Portal

Our Client Portal is full of great account management features so you can help yourself most of the time, Using our Client Portal you can submit Support Tickets for quick support.

Live Support

We offer Live Chat support from our website which is available to not only new customers but existing customers as well, simply click the ‘Live Help’ button in the top right of this page to talk with someone from our support team.

Instant Messaging Support
Although not an official support method, when available our team will respond to customer requests on MSN or GTalk.

Simply add us to either MSN or GTalk: support@hostgeek.com.au

Service Announcments

View service interruptions or scheduled outages within our Client Portal at the Network Issues Page or view our Announcements page for other service related information.