You have a website but you find yourself worrying about the maintenance of it. Each time you perform version updates to your plugins or to your theme, you find that your website starts slowing down or ‘breaking’. If you would like to put your mind at ease that your website is running well and is constantly maintained by the professionals, we have the solutions for you.
Host Geek’s website maintenance is done by regularly checking your website for issues and keeping it updated and relevant. Maintenance should be done constantly in order to keep your website healthy, encourage continued traffic growth, and strengthen your SEO and Google rankings.
Keeping your website well maintained is important for companies of all sizes in order to engage and retain customers. It’s easy for businesses, especially start-ups, to cut corners and overlook this vital pierce of the puzzle. Websites don’t always present issues immediately, but it will when things like WordPress, plugins and theme updates are released. It is just like your health – you may fall apart if you go too long without a regular check-up, so can the health of your website.
Let us take care of your website, to ensure that it is running at its best and smoothly, so you can concentrate on developing your business.
Does your web maintenance solution cover all types of websites?
Host Geek currently provides web maintenance solutions for WordPress websites. The above solutions are applicable only for non-eCommerce WordPress websites (eCommerce WordPress websites would normally have shopping cart facilities such as WooCommerce).
Do you have web maintenance solution for my eCommerce website?
Yes, we can certainly customise a solution for your requirements. Please contact us on firstname.lastname@example.org and provide us with more information for a quote.
Will you support more than one site?
Our web maintenance solutions are just for the one website. You are welcome to sign up twice if you have two sites.
My website is not hosted with Host Geek. Am I still able to have web maintenance solutions through you?
Yes, you can. However, larger issues may need us to work with your existing hosting provider and resolving those issues will take a longer time. We will also require login details to your cPanel with your existing hosting provider and we will not be able to guarantee their service levels.
What does 24/7 support mean?
Most tasks are completed during business hours, Monday to Friday. We monitor incoming tasks over the weekend, so if there’s an urgent issue we can call in our experts for extra help.
How long does a task take to complete?
We complete tasks usually on the same business day, most within 8 hours. If you request a task over the weekend or late during the day, we generally take care of it on the first business day unless we deem it to be urgent.
Can you help me with a specific job?
Here’s a summarised list of tasks we can help with. If you can’t find your specific task on this list or are still unsure of whether we can help, send us a support ticket at email@example.com and we’ll be happy to help you.
I’m thinking about signing up. When will you solve my problems?
First, we need to ensure that you have a client profile set up with us, a solution is selected, and the first month’s payment is made. Once these are done, you are welcome to submit your first task via email at firstname.lastname@example.org. We aim to start working on solving your problems on the same day you sign up.
Are there limits to the tasks Host Geek will do?
To help make sure we can keep all of our customers happy, our website maintenance solutions are developed to do only small fixes and tasks. This means that 30-minute tasks are in scope and larger, more complex projects are out of scope and may be chargeable. If you have a project that is out of scope, we are happy to provide you with a separate quote.
Can I white label your service?
Unfortunately, we don’t white label our service and choose only to work directly with business owners. We do have a fantastic affiliate program you can join here