At Host Geek we care about our customers because after all YOU are number one!
Some web hosts offer a Service Level Agreement and we think those words are too often used by every host and his offsider so we’ve made a promise that we can keep it’s no SLA it’s ‘Our Promise’
You should expect nothing less than the following from Host Geek with web hosting service:
- 31 day money back guarantee on web hosting. Want to cancel in the first 31 days – just contact us.
- 99.9% Uptime Guarantee your website will be online all the time if not a month free for every month below 99.9% uptime!
- 1 hour response time to your support ticket or email
- Helpful Telephone Support
- 4 hour support request resolution time unless raised to a higher support level.
- Great support we won’t confuse you with technical jargon. We’ll make it easy to understand everytime.
- We will keep all our servers up to date and secure.
- Value for money we’ll keep things affordable and promise never to up the price you signed up at
- We will always work on improving our service to you.
- Australian based support.
- We will always be honest and open about everything.
- We deliver on our promises.
If we can’t keep our end of the bargain then you will get 1 month free service no questions asked, oh and we’ll be the ones contacting you if we mess up, you won’t need to contact us.
Of course life’s often a two way street, so we expect that you keep your promise to us by sticking to our AUP and Terms of Service.