The Host Geek Promise
At Host Geek we care about our customers because after all YOU are number one!
Some web hosts offer a Service Level Agreement and we think those words are too often used by every host and his offsider. So we've made a promise that we can keep; it's no SLA, it's 'Our Promise'
If you prefer reading a Service Level Agreement you can do this by visiting http://www.hostgeek.com.au/terms-conditions. If not, feel free to read on!
You should expect nothing less than the following from Host Geek with our web hosting services:
1. Money Back Guarantee
31 day money back guarantee on web hosting. Want to cancel in the first 31 days - just contact us.
2. Uptime Guarantee
99.9% Uptime Guarantee your website will be online.
3. Fast Response
2 hour response time to your support ticket during business hours.
4. Unbeatable Support.
Awesome local telephone and livechat support. We won't confuse you with technical jargon. We'll make it easy to understand everytime.
5. Leading Edge Security
We will keep all our servers up to date and secure.
6. Value for Money
We'll keep things affordable and promise never to up the price you signed up at.
7. Continuous Improvement
We will always work on improving our service to you.
We will always be honest and open about everything. We deliver on our promises.Of course life's often a two way street, so we expect that you keep your promise to us by sticking to our Acceptable Use Policy and Terms of Service.